Community Support Representative - Italian in Kraków, Polen
Kraków, Polen |
competitive |
Vertrag
COMMUNITY SUPPORT REPRESENTATIVE (CSR) - Italian speaking
What You’ll Do
- Be a passionate advocate for restaurants, customers and drivers while answering any questions that come your way.
- Deliver high-quality service across multiple support platforms (email, chat, phone).
- Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
- Triage issues and escalate them when necessary.
What You’ll Need
- Fluency in Italian
- Good English (B1/B2)
- Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
- Proficiency using computers (ability to quickly navigating between various tools).
- Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
- Passion for helping others and creating support experiences that exceed users' expectations.
- Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
- Ability to work well in a team, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
- Amenable to work time that is shift based totaling 40 hours per week (on rotating shifts basis)
- A bachelor's degree or college experience preferred.
We offer
- Base compensation + performance bonus
- Private medical (covered by the company)
- Uber credits (monthly allowance to spend on food delivery and rides)
- Catered lunches and onsite snacks and drinks
- Additional training and courses (clear career path)
- Team building activities, company events
- Relocation package (if you need to relocate to Poland for this role)
- Friendly atmosphere, casual dress code
Ähnliche Jobsuchen
- Community Support Representative Italian
- Community Support Representative Italian in Kraków
- Community Support Representative Italian in Lesser Poland
- Community Support Representative Italian in Poland
- Top-Language jobs in Kraków
- Top-Language jobs in Lesser Poland
- Top-Language jobs in Poland
- Italian
- Italian Speaking
- Support
- Italian English
- Testing
- Italian Customer Support
- Representative
- Community
- English
- Community Support
- Italian Customer
- Customer Support With Italian
- Italian Support Representative